Delivery Schedule For Dessert Shop
Our cakes and cupcakes are freshly baked on Tuesdays, in time for our Thursday deliveries.
Orders are delivered every Thursday afternoon within the GTHA and Durham Region.
All orders must be placed before 9:00 A.M. EDT on Tuesday, to receive your order by the
following Thursday afternoon/evening. It is your responsibility to ensure the delivery address is
accurate and up to date, we cannot be held responsible and will not be able to refund any costs
related to incorrectly entered delivery addresses or parcels that cannot be delivered due to
refusal or business closures. If there are any changes to your address, you must update your
address a minimum of 5 days prior to the delivery date of the subsequent week. If you have not
received your delivery or been notified of an attempted delivery please email us at
Subscription Delivery Schedule
We currently deliver our ice cream subscriptions twice a month, on the 1st and 3rd Thursday of
each month. In order to receive or give a Sweet N Nice subscription for a particular period, a
customer must order and pay 2 days (Tuesdays before 9:00 AM) before our deliveries are
scheduled to go out. This may be subject to change if there are production or delivery issues. It
is your responsibility to ensure the delivery address is accurate and up to date, we cannot be
held responsible and will not be able to refund any costs related to incorrectly entered delivery
addresses or parcels that cannot be delivered due to refusal or business closures. If there are
any changes to your address, you must update your address a minimum of 5 days prior to the
delivery date of the subsequent month. If you have not received your delivery or been notified of
an attempted delivery please email us at
Damaged or missing goods
Delivery times are estimated based on courier routes. If your order arrives damaged or is
missing items, please take a photo and email it to us with your order details at
within three (3) days of shipping so that we may remedy the
Events Outside Our Control
Sometimes, events occur which are out of our control (known as Force Majeure events), not
limited to, but for example, severe weather, fires, floods, epidemics/pandemics, impossibilities to
use transport affecting delivery, outages of electricity and telecommunications and so forth. We
cannot be liable or responsible for failed or late deliveries in a “Force Majeure” event/situation,
but will work to remedy the situation as quickly as possible.
Initial payment is taken on the day you order or sign up, It is your responsibility as the customer
to ensure your payment method details are valid and up to date. Incorrect or expired payment
details may affect your delivery. All payments must be cleared before you are able to receive
your order. We have the right to cancel your order if we encounter payment issues that cannot
All subscriptions will automatically renew monthly by default, unless you're signing up for a gift
subscription; gift subscriptions will automatically cancel at the expiry date. You can however
cancel your auto-renewing subscription at any time by following our cancellation procedure.
Sweet N Nice reserves the right to deny refunds of charges that have already been processed.
Any requests to refund charges already processed may be denied (but still fulfilled), you will still
receive what you have paid for.
Unfortunately we are unable to accept product returns as it may contain fresh and/or perishable
food items along with potential health hazards.
Price increases are sometimes necessary due to increasing ingredients, labour and
administrative costs related to providing this service. We are committed to providing fair pricing
and will only increase prices where absolutely necessary.We reserve the right to change our
subscription prices at any time.
Changes to terms and conditions
You will be subject to the policies, terms and conditions in place at the time of your order. We
have the right to revise and amend these terms and conditions to reflect changes in market
conditions affecting our business, including changes in technology, payment methods, relevant
laws and regulatory requirements and changes in our system's capabilities. We will notify you
of changes made and will assume that you have accepted the change to the terms and
conditions, unless you notify us to the contrary within seven working days of receipt by you of
We welcome all customers to the Sweet N Nice family, providing premium Caribbean desserts
and friendly service. If you have any concerns, queries or issues, please do not hesitate to get
in touch at any time at: email@example.com